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Six habits that help local firms support museum passes

Six habits that help local firms support museum passes, the IRS rule behind what a nonprofit museum can sell, and the programs visitors ask about.

Pass schemes fail locally for predictable reasons: the participating sites are not open on the same days, nobody at the counter knows what the pass covers, and the businesses selling it have never used it. All three are fixable by local firms, and none of the fixes cost anything except attention.

What to take away

  • A pass only works if the staff selling it have actually used it.
  • Museums cannot agree to every commercial arrangement they are offered.
  • Regional funding is allocated by formula, so local partners matter more than they think.
  • Honest referral beats promotion, and produces repeat visitors.

Understand what constrains the museum

A museum cannot enter any commercial arrangement a local business proposes. Public institutions operate inside a defined legal framework.

The National Archives publishes a compilation of the basic laws and authorities under which it operates. It covers statutes that establish the agency, govern the federal register, presidential records, its trust fund, and its grantmaking commission, plus records of Congress, records management, legislative history, and a summary of other statutes that apply.

The detail is not the point; the existence of the framework is. When a museum says it cannot sell your voucher at its desk or share its visitor list, that is often a constraint rather than a preference. Ask what it can do instead.

For a nonprofit museum, federal tax law is one concrete limit. Under IRS rules, for most organizations an activity is an unrelated business, and subject to unrelated business income tax, if it meets three requirements: it is a trade or business, it is regularly carried on, and it is not substantially related to furthering the exempt purpose of the organization. The IRS adds that there are a number of modifications, exclusions and exceptions to that definition, so a museum asked to sell a local firm's vouchers may need to check with its accountant before it answers.

Understand how the money reaches your region

Local partners matter to regional programming more than they realize because funding formulas reward reach.

The National Endowment for the Humanities describes its general operating support grants to state and jurisdictional humanities councils as supporting councils across the United States and its jurisdictions. Councils tailor grantmaking and programs to their state or jurisdiction's needs, resources and interests. They extend nationally funded projects' reach and strengthen the agency's connection to local communities.

That is the door for a local business. Councils fund community programming, and a business willing to host, cater or publicize an event is exactly what a council-funded project needs.

What actually helps a pass scheme

  • Use the pass yourself once, then brief every member of staff on what it covers.
  • Print the real participating hours, and check them each season.
  • Refer honestly.Say when a site is closed or under work, rather than sending someone anyway.
  • Coordinate one shared daywhen every participating site is open.
  • Host the launch or the closing eventfor a touring exhibition.
  • Ask for the museum's own wordingbefore printing anything with its name on it.

Counter staff also get asked about the national free-admission programs, which sit alongside any local pass. Blue Star Museums is a collaboration among the National Endowment for the Arts, Blue Star Families, the Department of War and museums across America that offers free admission to active-duty military personnel, including National Guard and Reserve, and their families each summer; the program begins on Armed Forces Day in mid-May and ends on Labor Day at the beginning of September. Museums for All, a partnership between the Institute of Museum and Library Services and the Association of Children's Museums, has participating museums offer free or greatly reduced admission year round to SNAP EBT cardholders. Knowing which local sites take part in either is part of referring honestly.

The pass a small town most often meets is a reciprocal one. The North American Reciprocal Museum (NARM) program is an affiliation of arts, historical and cultural institutions in the United States, Canada, Mexico, Bermuda and the Cayman Islands that offer reciprocal benefits to qualifying members of other participating institutions, typically free admission and/or museum shop discounts. A shop that knows whether its local historical society takes part can tell a visitor holding a membership card from another town exactly where it works.

The habits matter most at single-subject collections run by the people who built them. The International Cryptozoology Museum in Portland, Maine, for example, was founded and is directed by the cryptozoologist Loren Coleman. A visitor sent there on wrong hours or a pass it does not take is a lost visit for a collection of that size, which is why the honest referral comes first.

What not to do

Do not promise access you have not confirmed, do not print a map you have not walked, and do not add a museum to a promotion without asking. A pass that sends visitors to a locked door damages the institution's reputation rather than yours, which is a poor trade for a partner you want to keep.

What not to do

  • Do not promise unconfirmed access
  • Do not print an unwalked map
  • Do not add a museum without asking
  • Review participant list every season
  • Remove anything not genuinely open

There is one more trap worth naming. Schemes designed around a summer season quietly stop making sense in November, when half the participating sites close and the pass still lists them. Review the participant list at the end of every season, and take off anything that is not genuinely open.

The visitor-side judgment on whether a pass is worth buying is in what to look for when reviewing museum travel passes, and the wider case for local coordination is in how local businesses can help visitors link museum stops.

Common questions

Should a business sell the pass itself?
Only if it can answer questions about it. Otherwise just display it.
Is a discount better than a pass?
For a single site, usually. Passes make sense across several.
How do we measure whether it works?
Ask visitors where they heard about you, and write the answers down for a season.
Who should coordinate the shared open day?
Whoever will actually do it. Formal leadership matters less than follow-through.

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